I'm honestly curious about the story behind iPower.
Apparently it is/was owned by Thomas Gorny (at least in 2006). He realized then that there was a problem. He instituted a new program to ask clients what they thought of iPower and see if they would recommend iPower to friends (please, stop laughing until I finish...thank you...)

, Gorny got started by conducting an e-mail survey of about 20,000 clients. He figured that IPower's first score would be low, but he was stunned at just how low the number was: 13. In other words, some 8,700 of the clients surveyed were detractors and probably would not recommend IPower to their friends.

Later in the article, Mr. Gorny tells of his success (please, again with the laughing...rude!)

Customer churn, he says, is down from about 2 percent to less than 1.5 percent per month, and he expects new customers to propel his 2006 revenue to more than $40 million. "We finally have confidence that we can keep our customers for years," he says.

At some point, someone cared...or at least cared enough to give this interview.
But what happened?!?

http://www.inc.com/magazine/20060901/handson-customer-service.html
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When not hating iPower, I like to garden and take walks in the park.