This is self-explanatory I think....

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You are now chatting with 'Sandy Ray'
Rod Shipley: Morning Sandy
Sandy Ray: Hi Rod. My name is Sandy Ray, how are you today?
Rod Shipley: I want to transfer my domain to another provider so I need an EPP auth key please
Rod Shipley: Hello?
Sandy Ray: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Sandy Ray: What is your mother's maiden name?
Rod Shipley: xxxxxxxxx
Sandy Ray: Thank you for the authentication.
Rod Shipley: no problem
.....zzzzzzzzzzz
Rod Shipley: are you still there?
Sandy Ray: Can you please hold while I review your account and get back within 2 to 3 minutes?
Rod Shipley: OK - I'll be here
Rod Shipley: Just going to get a cup of coffee - I'll be back in 2-3 minutes, OK?
Rod Shipley: ...back
Sandy Ray: Can you please hold while I review your account and get back within 2 to 3 minutes?
Rod Shipley: OK
Sandy Ray: I have sent the Authorization code to rod.shipley@montehospital.com.
Rod Shipley: please send it to the address I gave you when I joined the chat queue. montehospital.com e-mail addresses are not working, that's why I want to move the domain
Rod Shipley: Please send the EPP code to rod.shipley@montecarlo.org.uk
Sandy Ray: It is not possible.
Rod Shipley: Then please tell me why none of our @montehospital.com e-mail addresses have worked since last friday
Rod Shipley: Reported by fax and e-mail against ticket ref CO4862183
Sandy Ray: If you wants to change the e-mail address you need to fill the form I have sent.
Rod Shipley: where have you sent the form?
Sandy Ray: I have sent the form to rod.shipley@montehospital.com.
Rod Shipley: None of our @montehospital.com e-mail addresses are working. I just told you that.
Rod Shipley: Please send the form to rod.shipley@montecarlo.org.uk
Rod Shipley: hello?
Sandy Ray: I have sent the form to rod.shipley@montecarlo.org.uk.
Rod Shipley: OK - thank you. How long will it take to be actioned once I return it?
Rod Shipley: Checking my e-mail now...
Rod Shipley: Not received yet
Rod Shipley: Still not received
Rod Shipley: Still waiting...
Sandy Ray: I have sent to rod.shipley@montecarlo.org.uk.
Rod Shipley: Checking that e-mail again....
Sandy Ray: Is there anything else I can assist you with today?
Rod Shipley: yes, you can wait while I check I have received your e-mail
Rod Shipley: OK - received it now. Looked at what's required and I should be able to change that information on line. Please give me the URL where I can update my domain info.
Rod Shipley: The time here is 10:50 BST on 06.04.08. This chat has been running a little over 30 minutes so far
Sandy Ray: Is there anything else I can assist you with today?
Rod Shipley: 10:57 Yes - please answer my last question
Rod Shipley: Please give me the URL where I can update my domain info. If I change the contact e-mail address there you should be able to send the EPP auth number to the new address, is that correct?
Sandy Ray: You can go th https://manage.opensrs.net .
Rod Shipley: 10:58 Please confirm if I change the contact e-mail address there you will be able to send the EPP auth no to the new address
Rod Shipley: 11:00 I have changed the Organisation Contact Information for the domain. Please resend the EPP auth to the new contact address.
Sandy Ray: Okay.
Rod Shipley: Please confirm the address you are sending it to
Sandy Ray: Is there anything else I can assist you with today?
Rod Shipley: 11:03 Yes - please confirm which e-mail address you have now sent the EPP auth to
Sandy Ray: I have sent the Authorization code to shipley@montecarlo.org.uk..
Rod Shipley: ok - please hold while I check I have received it
Rod Shipley: 11:05 Checking incoming e-mail
Rod Shipley: 11:07 Rechecking incoming e-mail
Rod Shipley: still checking....
Rod Shipley: 11:10 Checking again
Sandy Ray: I have sent the Authorization code to rod.shipley@montecarlo.org.uk.
Rod Shipley: Yes - please wait while I check I have received it ok
Rod Shipley: Your last message took around eight minutes to arrive. I am still checking for incoming e-mail on rod.shipley@montecarlo.org.uk and will continue to do so until your mail arrives
Rod Shipley: please hold until I have received it
Rod Shipley: 11:13 Your message has now appeared in my mailbox - marked as spam.
Sandy Ray: Is there anything else I can assist you with today?
Rod Shipley: Yes - when are you going to fix my e-mail problems with mail server montehospital.com?
Rod Shipley: 11:15 Ticket reference CO4862183
Sandy Ray: The zone record for domains is not set correctly. I have recreated the zone file via back end. Hence, now your e-mail will work fine. Hence, please check your e-mail after couple of hours.
Rod Shipley: OK Sandy. Thanks for your help. Enjoy the rest of your day....
Sandy Ray: Could you please let us know if you have contacted us earlier via e-mail with regards to the same issue?
Rod Shipley: I already told you - I have contacted you by e-mail and fax
Sandy Ray: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
Sandy Ray: Bye!
Chat session has been terminated by the site operator.

Speaks for itself really doesn't it?

Rodders